Hi everyone,

I would like to ask if anyone has had a similar experience with Tennisman.de, or if anyone knows the best way to get support from them.

In March 2026, I ordered a TENNISMAN StringMaster Deluxe Ennoxx - standard Floorstand stringing machine from Tennisman.de. Tennisman told me that the machine would be shipped in three parcels.

The problem is that one of the parcels appears to be missing. It should contain the clamp / clamp base / clamping parts, but I have never received it. I have contacted Tennisman several times, but they have not provided a clear reply or solution.

Here is the timeline:

• 2026-03-06: I placed the order and completed payment.
• 2026-03-25: Tennisman confirmed that the machine would be shipped in 3 parcels.
• 2026-04-02: The order status changed to Shipped partially.
• 2026-04-11 / 04-13: I received the first parcel, but only part of the machine arrived. I immediately contacted Tennisman and reported that the floorstand and clamp were missing.
• 2026-04-15: Tennisman provided the second tracking number.
• 2026-04-16: Tennisman first said there were two parcels, but later admitted they had overlooked the fact that there should be three parcels.
• 2026-04-23: Tennisman provided the third tracking number.
• 2026-05-01 to 2026-05-22: I contacted Royal Mail / Parcelforce several times about the missing parcel. Parcelforce eventually replied that they were unsuccessful in locating the parcel and advised me to contact the sender.
• 2026-05-22: I forwarded the Parcelforce response to Tennisman and asked them to help handle the lost parcel and resend the missing clamp / clamp base parts.
• 2026-05-25: I followed up again with Tennisman and summarized the whole situation.
• 2026-06-01: I followed up again because I still had not received any response.
• 2026-06-09: I contacted Tennisman again asking how they intended to resolve this, but I still have not received a clear solution.

At this point, I have received the machine body and some parts, but the parcel containing the clamp / clamp base parts has never arrived. Parcelforce said the sender needs to handle the matter, but Tennisman has not been responding properly despite multiple follow-up emails.

I am not trying to create trouble. I just want the missing parts to be sent so that the machine can be used properly.

Has anyone here dealt with Tennisman support before?
Is there a better email address or contact person to reach them?
What would be the most reasonable next step if the seller keeps ignoring the issue?

Any advice or shared experience would be greatly appreciated.